Privacy Policy

Effective Date: 12/21/2021

1. Introduction

Welcome to Excellent Maintenance (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://excellent-maintenance.com and engage with our services, including our SMS marketing campaigns.

2. Information We Collect

We may collect and process the following types of information:

• Personal Identification Information: Name, email address, phone number, and any other information you voluntarily provide.
• Technical Data: IP address, browser type, operating system, and other technical information collected via cookies and similar technologies.
• SMS Consent Records: Details regarding your opt-in consent for receiving SMS communications, including date, time, and method of consent.

3. How We Use Your Information

We use the collected information for various purposes, including:

• To provide, operate, and maintain our website and services.
• To improve, personalize, and expand our website and services.
• To communicate with you, including sending you updates, marketing materials, and other information related to our services.
• To manage our SMS marketing campaigns, ensuring compliance with The Campaign Registry (TCR) requirements.
• To process transactions and send you related information, including purchase confirmations and invoices.
• To detect and prevent fraudulent transactions and other illegal activities.

4. SMS Marketing Communications

By providing your phone number and opting in, you consent to receive SMS marketing messages from us. Key aspects of our SMS program include:

• Opt-In Process: You can opt-in by, texting a keyword to a short code, filling out a form on our website, etc.
• Message Frequency: You may receive “up to 4 messages per month”.
• Cost: Message and data rates may apply. Please consult with your mobile carrier for details.
• Help Instructions: For assistance, text “HELP”  or contact our customer service at 360-553-0567or excellmaint@gmail.com.
• Opt-Out Instructions: To stop receiving messages, text “STOP”. You will receive a confirmation message, and no further messages will be sent unless you opt-in again.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:

• Service Providers: We do not transfer your personal information to any external organizations under any circumstances, including third-party service providers.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Mobile Information Sharing: We do not share your mobile information with third parties for their marketing purposes under any circumstances.
• We do not transfer your personal information to any external organizations under any circumstances.
• We implement strict access controls and regular audits to ensure that user data is not shared without proper authorization.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe

Required Policy Updates:

• Data Sharing
  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
  Messaging Terms and Conditions
  • By providing your phone number and agreeing to receive texts, you consent to receive text messages from Excellent Maintenance, from 360-553-0567 regarding account notification, customer care, delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 360-553-0567 or excellmaint@gmail.com. Mobile opt-in information is never shared with third parties.

8. Contacting Us:  You may contact us by phone or email by the information listed below should you hace any questions about your privacy.

If you have questions or want to contact us about your privacy or SMS campaigns, please email us at excellmaint@gmail.com or use our contact form at https://excellent-maintenance.com or this at info@excellent-maintenance.com. you may also contact us at 360-553-0567